People Skills through eLearning? YES, You Can!

Interpersonal skills often take a back seat to more focused business-process training in eLearning.  Can eLearning help produce measurable improvement in interpersonal skills without a large investment in classroom time?

Attend and learn how a two-day instructor-led course was transformed into a blended learning curriculum using highly interactive, scenario-based eLearning modules that reduced classroom time by 50 percent using the successive approximation model (SAM) process for development.  By partnering with Allen Interactions, AutoNation created customer negotiation simulations for sales associates, allowing them the opportunity to practice techniques in a safe environment as often as they needed. 

You will learn how AutoNation piloted and measured specific business performance metric outcomes and how they compared with a control group, as well as learning about the adoption of the new learning methods by the sales team.

In this session, you will learn:

• The SAM development process
• How to effectively use eLearning for soft-skill development
• How to overcome skepticism from leadership, trainers, and learners
• How to measure business outcomes from soft-skill training
• How the SAM process iterative approach for development helped produce these results

AutoNation was awarded the Gold Award at the South Florida ASTD Champions of Learning event in December of 2013.  Attend this session, and learn first-hand about their success!

Presenters: Ken Gregson and Angel Green

Ken Gregson is the Senior Director of Variable Ops Learning and Performance at AutoNation.  Ken's entry into the field of learning and performance occurred over 35 years ago with the daunting task of teaching US Air Force crews chemical warfare protection, severe crash landings or bailout techniques, and jungle, ocean, and arctic survival. Today, he leads a team of 30 employee who are responsible for the training and development of over 5,000 sales professionals nationwide.

Angel Green is Senior Instructional Strategist for Allen Interactions' Tampa studio.  With over 12 years in learning and performance consulting, Angel has produced, developed and led numerous projects designed to improve employee performance.  Angel's experience ranges from competency mapping, skill gap analysis, curriculum development, instructional design and training facilitation.  Angel is a contributor to the Allen Interactions thought leadership blog and newly developed video blog.  She leads the company's Instructional Design Guild and has shared her insight on designing and implementing successful learning program through webinars, case studies and conference sessions.  Several courses designed by Angel have received industry recognition, including a 2011 Steevie and Omni award.