Virtual TD Talks: Featuring Palm Beach County Tax Collector's Office

 Microlearning in Practice at PB County Tax Collector's Office:  Successes and Challenges 

Palm Beach County Tax Collector’s Office is constantly looking for new and better ways to streamline information and training so that it’s more engaging, easily digested and accessible on multiple platforms.  Learning has to make sense to a millennial as well as a boomer and should provide just the right amount of information at precisely the time it’s needed – all at the learner’s discretion.  In an effort to address these multidimensional needs, PBCTC learning solutions are gravitating more and more towards microlearning.  

Join this month's TD Talks webinar and tune in to the leaders of professional development at PBCTC as they share their successes and challenges when embracing microlearning in their daily learning and professional development practices. Expect to leave the webinar with the tools that you can apply at your own organization. Similar to the world-famous TED talks, presenters will share their practices in 25-30 minutes and we will open up for Q& A for rest of the webinar. The session is interactive and designed to provide practical knowledge and techniques.

Objectives:

•  Define “microlearning”.
• Learn how the PBCTC is using microlearning to train employees and reinforce  learning.
•  Identify at least one microlearning tool you can use to make learning fun and engaging.

About the Organization: 

The Palm Beach County Tax Collector’s Office is a constitutional office established by the Florida Constitution as an independent agency free from influence by local or state agencies.  The Tax Collector is elected every four years in the same year as the presidential election.  The agency collects and distributes over $3 billion in taxes and fees including motor vehicle, driver’s licensing, hunting and fishing licenses, and business, property and tourist development taxes.  The agency is committed to world-class service excellence and is currently involved in a Florida Sterling continuous improvement initiative.

If you are curious about the trends and innovative practices in South Florida, do not miss out on this event. 

 Presenters:

  Nicole Sneller, Trainer 

Nicole started with the Tax Collector’s office in 2010 after working as a retail manager for Nordstrom, Barnes and Noble and Enterprise Rent–A-Car.  Nicole graduated from the University of Missouri-Columbia with a Bachelor’s Degree in Hospitality Management and most recently became a Certified Master Trainer through ATD.

  Catherine Noel, Training and Development Manager  

Cathy has been with the Tax Collector’s Office for 9 years and prior to that was employed with workforce development boards in Palm Beach County, Tallahassee, and the Treasure Coast.  Cathy has a Master’s Degree from the University of Kentucky, has served as a Sterling Examiner and was a member of Leadership Palm Beach County’s Class of 2001.